x3D-Print is a 3D Printing 4.0 Factory made of a passionate team of engineers & marketers, a technical department that focus to prep files for 3D printing, a production lab that runs several High Speed 3D printers, and a finishing area where all parts are processed before shipping.
For the last 2 years, the x3D-Print team kept on innovating in 3D printing services offered to professionals and individuals. Last year, its V1 online 3D printing platform x3D-Print.com went live and gathered about 2,000 users that purchased 3D printed models such as prototypes, decorative objects, architecture models, large scale statues etc. Its users base has grown to over 3,500 to-date. A positive sign that pushes x3D-Print management to accelerate their innovation strategy. Recently, a V2 version of x3D-Print.com has been released and the strategy is clear : Customer-Experience.
Why a new platform?
“With the growing number of users and requests, I decided to accelerate our web strategy. Although my team is available to help our clients, we wish to make the online service easier and accessible to all professionals & individuals”, says Kamal Bounouara.
A new and customer-oriented interface has been developed to ease the process for the visitors. New technologies have been implemented, especially around the quoting module.
In other word, visitors can now drop files as big as 500 Mb. After the 3D file is loaded, a 3D printing price is instantly shown, revealing also a set of customization tools.Beyond the 3D printing parameters, x3D-Print.com offers volume discounts, custom shipping services, and highly secured payment options. Parts are usually produces within a day and then fast delivered worldwide.
Lots of things. First, with the customer in mind, x3D-Print.com has seen its whole process redesigned, with new or improved features. For example, anyone can create an account for free in one-click, with social media log-in or email address. Second, the platform is delivering lots of content to help anyone understand the process, the material, the shipping, etc… Versus other platforms that just let the visitor doubtful, x3D-Print offers full assistance during the process. Third, in a effort to offer lower cost options, customers can now choose if they want the parts tomorrow or in a week.
Another thing, many visitors drops 3D printing websites when they don’t know which plastic to pick. x3D-Print now offers a customer-friendly guidance with content and pictures of samples, so that the customer can be even more confident during his 3D printing order.
On the V2 version, x3D-Print will be able to treat, not only STL & OBJ file formats, but also any of the most common file formats, such as a STEP, Parasolid, Catia part, XT, DAE, etc, so that the customer can save further more time. That’s a major milestone. Beside 3D printing in ABS and PA plastics, x3D-Print now offers metal additive manufacturing services in metal. Customers can now order parts in Aluminum, Steel, Stainless Steel, Titanium, Inconel, Bronze, Copper and Silver.With lost-wax casting and AM laser-sintering processes, polish and sanded finishes can be offered, and soon further more will be added.